Company Overview 

Brookside Flavor & Ingredients LLC (“BFI”) is a diversified developer, manufacturer, and marketer of food flavorings and ingredient serving both sweet and savory end markets. BFI is headquartered in Addison, IL with another facility in Branchburg, NJ. BFI is a fast-paced company expanding through de novo initiatives, organic growth, and continued acquisition of flavor companies and technologies. 

Position Overview:

The Inside Sales Manager will be responsible for managing a portfolio of existing customer accounts, ensuring exceptional service, proactive engagement, and steady growth. Unlike traditional sales roles, this position will not require heavy prospecting or frequent travel. Instead, it focuses on building strong customer relationships, executing day-to-day sales responsibilities, and supporting transactional and tactical business needs.  The incumbent will serve as a key link between customers and internal teams, collaborating with operations, R&D, marketing, and customer service to deliver seamless solutions and a best-in-class customer experience.

Key Responsibilities: 

• Manage assigned customer accounts with a focus on relationship building, customer satisfaction, and sales execution.
• Serve as the primary point of contact for customer communications, including inquiries, order updates, and product information.
• Proactively identify opportunities for upselling and cross-selling within assigned accounts.
• Manage sales forecasting and contribute to planning processes for assigned customers.
• Maintain accurate and timely data in CRM (Salesforce or equivalent), including opportunities, forecasts, and customer interactions.
• Own CRM effectiveness – Maintain accurate customer and sales data in CRM (Salesforce), and help improve system structure, reporting, and usability to support sales operations.
• Collaborate with operations, R&D, marketing, and customer service to address customer needs, resolve issues, and deliver solutions.
• Prepare and deliver account updates and performance reports as needed.
• Execute proactive sales initiatives, campaigns, and promotions designed for existing accounts.

Qualifications, Skills and Experience:

• 5+ years of experience in a customer-facing role (sales, account management, technical, customer service, or related).
• No prior direct sales experience required — strong relationship management skills are essential along with polished and refined character and professional conduct that inspires trust and credibility with our customers and creates a positive first impression.
• High energy, adaptable, detail oriented.
• Strong organizational skills with the ability to manage multiple accounts and priorities.
• Proficiency in Microsoft Office (Excel, PowerPoint, Outlook, Word).
• Familiarity with CRM systems (Salesforce or equivalent) preferred.
• Excellent verbal and written communication skills.
• Collaborative team player with the ability to work effectively across departments.

Cultural Fit:

• Strong voice for the BFI values and culture
• A “can-do” attitude with respect for co-workers, suppliers, and customers
• Ability to foster a positive and collaborative work environment across all levels and functions
• Strong focus on continuous improvement
• Strong work ethic, entrepreneurial attitude, and ownership mindset
• A collaborative partnership mentality combined with strategic and analytical rigor
• Humility, high integrity and impeccable ethics

BFI’s Values:

• Cultivate Wildly Excited Customers: The customer is always the top priority. Every day the team is hyper-focused on making our clients love BFI. Someone who embraces the values makes every decision, no matter how big or small, with the customer top of mind. They put themselves in the customers’ shoes and make their experience better. That way, the team creates Wildly Excited Fans of the customers and of each other. If customers aren’t wildly excited about Brookside’s people and their service and products, then the level of service expected was not achieved.
• We Do The Right Things: What do you do when no one else is looking? Brookside’s teams act with integrity and honesty and focus on putting themselves in the shoes of others with safety top of mind.
• Find a Better Way: A diverse culture of innovation and continuous improvement. Constantly seeking personal and professional growth to drive customer success.
• Build for Durability: Brookside wants to create something worth creating, that will endure the test of time and is respectful of the planet. They do this by relentlessly focusing on the customer’s success, creating high quality, Healthy, Natural, Good for You products, and planning for long-term growth and scale. They’re grounded in humility and driven by ambition and success for all their key stakeholders.
• Teams on a Mission: Above all, they’re a team. That means they show up for each other, act with empathy, and bring their authentic selves to work every day. Growing this company is not for personal gain, but for each other, with the mission in mind.
• Make Something Better – Today: Hungry; passionate, and in love with new challenges. You don’t hear a lot of “I don’t know how” or “I can’t” at BFI. When faced with a hurdle, the team jumps with creativity.

Compensation and Benefits:
BFI offers a very attractive compensation package, including a base salary, three variable bonus programs, 401k safe harbor match of 4% along with group insurance options for medical, dental, vision, life and disability.  

Disclaimer:
This job description is not intended, and should not be construed to be, an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job.  It is intended, however, to be an accurate reflection of those principal job elements essential for making decisions related to job performance, employee development and compensation.  As such, the incumbent may perform other duties and responsibilities as required.