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Sample Shipping & Customer Service Coordinator

👉 Send resume via email to: [email protected]  

Company Overview 

Brookside Flavor & Ingredients LLC (“BFI”) is a diversified developer, manufacturer, and marketer of food flavorings and ingredient serving both sweet and savory end markets. BFI is headquartered in Addison, IL with another facility in Branchburg, NJ. BFI is a fast-paced company expanding through de novo initiatives, organic growth, and continued acquisition of flavor companies and technologies. 

Position Summary: The Warehouse Supervisor will be responsible for the successful and efficient execution of order picking and shipping and receiving. Understand all SOPs, GMPs & HACCP regulations to ensure product safety, worker’s safety, worry free services and quality product to our customers along with the proper use of all equipment. 

Job Responsibilities: 

  • Responsible for the successful execution of all warehouse activities 
  • Provides departmental leadership and efficiency 
  • Ensure that all picking, shipping, and receiving policies & procedures are followed by warehouse staff 
  • Ensure that all shipping documentation is accurate and correct 
  • Compliance with all regulations/certificates needed to ship via air and land 
  • Approval of all outbound shipping invoices 
  • Communicate with other departments regarding concerns/issues 
  • Communicate with carriers to ensure timely pickups and deliveries of customer orders 
  • Prepare orders to ship and create documentation as needed 
  • Ensure the shipping staff remains compliant with all company safety policies 
  • Reports any food safety problems to personnel with the authority to initiate actions 
  • Inspection of incoming trailers and contents of trailers for infestation of pests, integrity of the trailer, odors, etc. 
  • Stay abreast of industry advancements by attending seminars, webinars and conferences Forecast daily shipments by utilizing systems and analyzing customer orders

Qualifications:

  • 5+ years of experience in shipping food products/flavors highly desired. Must have S&R leadership experience in a manufacturing environment. 
  • High school diploma or general education degree (GED) required, two-year college degree or equivalent preferred or any appropriate combination of education and relevant work experience 
  • A team player with the willingness to “do the work” in addition to supervising and delegating work 
  • Ability to multitask, as well as prioritize and handle conflicting objectives 
  • A strong understanding of FIFO rotation and lot code traceability 
  • Must be dedicated to meeting the requirements and expectations of both internal and external customers 
  • Strong communication, organization and planning skills 
  • Must be self-motivated and results-oriented, with superior problem-solving skills 
  • Must be comfortable making decisions and having confidence in those decisions 
  • The ability to lift 50+ pounds multiple times during a work day 
  • Computer skills – Microsoft Office, including Excel, Word, and Outlook. 
  • Experience using UPS and FedEx systems needed 
  • Experience using Sage X3 ERP software highly desired, but experience with any modern ERP system required 
  • HazMat Shipping Certified highly desired 
  • Ability to drive stand-up and sit down forklift highly desired 
  • Non-hybrid role 

 Building upon W. Edwards Deming’s mantra, Quality, Safety and Continuous Improvement are EVERONE’s responsibility and the cornerstone of our customer-focused culture, each of us needs to understand how our role and actions impact Quality, Safety and Continuous Improvement. With this understanding, we need to work together to build strong processes that are continually improved to guarantee “fit for purpose” products and services for our customers. 

Disclaimer:
 This job description is not intended, and should not be construed to be, an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended, however, to be an accurate reflection of those principal job elements essential for making decisions related to job performance, employee development and compensation. As such, the incumbent may perform other duties and responsibilities as required. 

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